The following is a list of common questions and answer we have found members to ask. If there are any questions you still have that you believe are missing after reading this section please email MemberServices@mhunited.com. This is your website, it may be young and still growing but we are here to make it the best, most user friendly tool imaginable for all of you. 

Home Sellers:

Why choose MH United over the other listing services? 

MH United is the most trusted manufactured home website on the internet. We have a dedicated marketing team working full time to bring interested home buyers to our website to see your home listings.

How do I remove my listing once I sell my home?

My Account => My Listing => Mark Sold => Okay

How long does it take for my listing to be active?   

All listings are immediately active and all changes/updates are effective immediately.

What does it cost to list your mobile home with MH United? 

Please see our "Sell" section of the website to review current pricing information.

How do I make changes to my listings? 

My Account => My Listing => Edit

How do I list a manufactured home for rent? 

You list a home for rent the same way you list a home for sale which is by starting on the "Sell" section. You will notice on the third page labeled "Details" there is an option to choose "Home for Sale" or "Home for Rent". Select Home for Rent and complete the submission as usual.

 

Home Buyers:

Can I get automatic emails everytime a new home is listed that fits my search criteria?
 
Yes, all you need to do is enter your criteria into our search engine and then click "Save Search" which is at the bottom left of the search results. By doing this every time there are new home added that matches your criteria it will be emailed to the email address on file. If multiple homes are added in one day they are combined on one email sent at the end of the day.

 

Community Section:

*** Why are some member names "Anonymous"?

If a user posted a review of a manufactured home park but had not previously created an account AND has not logged into their account before the review was approved, the member's name is classified as anonymous. If a review is approved as anonymous status it will stay that way unless requested for deletion for invalidity.  

How do I edit information on my community if it is incorrect?

If you believe something is incorrect please click on the "Edit Community" icon while viewing the community. Once there please complete the form notifying us of the correction.

How do I add a photo to my community if it is missing?

If your community does not have a photo being displayed it is because the owner, manager, or property manager has not added one yet. In these cases please speak to these parties to go on and add one. If for some reason after speaking with them and it is not added please email memberservices@mhunited.com with the community photo, address, and other important information needed to be added. 

How do I write a review of a community?

Very easily! We highly encourage reviews of communities that you currently live in or have visited recently. Please only put factual information in your review since it is very important for us to stay a trusted website where members can come to make informed decisions that will possible effect the rest of their lives.  Remember, this is your website to connect with others residents and provide each other useful and truthful information. To perform the review simply click on the "Write a Review" button while on the community you want to review and complete your review. Remember to put your star rating in there otherwise it will appear as if you didn't believe it deserved one.  

What if I want to edit my review because my opinion has changed or I want to add to my review?

All you need to do is follow the same steps as you did before by clicking on "Edit Review". You can also find your reviews under the "My Account" section of the website under the header "My Reviews". If you want to delete your review it can only be done through the "My Reviews" section.

What if I see an offensive review, spam review, or fake home listing?

In this case simply click on the "Report a Violation" and fill out the form to the best of your ability. Our Member Services department will handle the rest from there.

What do the different star levels signify?

5 Stars = Excellent Rating

4 Stars = Great Rating

3 Stars = Good Rating

2 Stars = Fair Rating

1 Star = Poor Rating

 

General:

Why am I not receiving messages to my email address? 

If you are not receiving email notifications make sure to check and make sure that MH United emails are not being filtered out as spam. If so, add 'mhunited.com', 'no-reply@mhunited.com', and 'info@mhunited.com' to your safe sender list. If they are not being filtered as spam make sure that you are checking the right email account as the one you have set on MH United. You may do so by going on  My Account then Edit Profile.

Why was I asked what my favorite charity is when I joined MH United? 

MH United donates a percentage of all profit to charity. As a member of MH United you get to help us decide which charity to donate to.

How come only my member name shows on my profile and not my actual name?
 
Do to the nature of the website, we decided to keep members names private so that they could freely post reviews, make news comments, and use the website without fear of retribution for their contributions. We want everyone to be completely honest in their reviews which cannot be done without a certain level of anonymity. 
 

How do I change my credit card on file? 

My Account => Profile => Edit Billing => Update

You want to delete your account?
 
We are sorry to hear that you will no longer be a member with us but we will be happy to help you delete your account. First, we recommend you personally delete your reviews and any listings you may to ensure that nothing is left on the website. After you complete this step please email MemberServices@mhunited.com from the email account you use to log into www.mhunited.com. This will aid us in the verification process so we appreciate your compliance. Please provide our Members Services department with your Member Name, Your Name, Address on File (if any), and Contact Number. Once we receive this information we can close your account. Thank you for giving us a try. 
 
 
 
For Professional Members Only:
 

If I own a community listed on your website how to I manage/upload content?

All you need to do is search for your community under the communities section. Then click on the listing and click "Community Representative". Complete the form that pops up and wait to be approved by our Member Services department. Once approved go to "My Account" -> "My Communities" and you will be able to upload new photos, change content, and reply a "Management Response" to any reviews made on your community.

If my community is not listed on your website what should I do?

If you are the administrator of the community please email memberservices@mhunited.com. In your email please provide your community name, address, phone number, contact information, number of spaces, and member name. Once this information is verified we will add your community and notify you of it's addition. 

What if the community name is incorrect? Or other details are incorrect?

If you are not the representative of the community yet please complete that first. Then once you are the community representative please change the information under the My Community -> Edit Community.

How do I see what I have been charged and what charges are pending on my account?

Under My Account go to View Invoices

If I am on a monthly membership how do I downgrade my plan to the free account?

To downgrade to the Basic Free account please go to My Account -> Upgrade Account. Now simply click on the Basic Account. All pending add-ons will be charged immediately but the pending renewal fee for next month will not be.

How do I cancel my account?

In order to cancel your account we ask that you email Billing@mhunited.com from the email account you use to log into www.mhunited.com. This will aid us in the verification process so we appreciate your compliance. Please provide our Billing department with your Member Name, Company Name, and Contact Number. Once we receive this information we can close out your account. Thank you for giving us a try.